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MSP

Managed Service Provider

SoHo Network Solutions is managed service provider or MSP. We provide a variety of IT services to our clients, typically on a subscription basis. Our services include network management, data backup and recovery,  24/7 system monitoring, and software updates, often using remote monitoring and management (RMM) tools . We also provide help desk support to our clients. Our goal is to help you keep your IT systems running smoothly, so that  you can focus on running your business.

Ultimate Protection

24/7 System Monitoring
Antivirus and Malware Removal
Data Backup and Recovery
Patch Management
Network Management
Email Security & Spam Prevention

Services offered can be divided in two main categories: the proactive and the reactive approach. Proactive services include managing and monitoring systems and applications, troubleshooting and resolving issues, and providing routine maintenance, whereas reactive services involve fixing problems that occur, usually from an incident happening.

January 9, 2023

What is a Managed Service Provider

A managed service provider (MSP) is a company that provides a range of IT services to a business on a contract basis. These services may include everything from setting up and maintaining computer systems to providing technical support and managing cybersecurity.

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Frequently Asked
Questions

Understanding what an MSP is and what an MSP does
will answery why you need an MSP.
I am a really small business, do I still need an MSP?
Yes. Regarless of the size of your business, you don’t want downtime and other computer issues. Our packages are priced to help benefit any size business and even residential customers.
Our business has a full time network administrator, why do I need your services?
A full time network administrator will still want your business to have the best Antivirus software and the best Backup and Recovery Services, that is where we can help. We off these service at an afforable rate.
Can I have these services on my home computers?
Yes. We built our package to benefit both residential clients, business clients and non-profit organizations. Our packages are inexpensive so everyone can have the security and peace of mind they deserve in this technological world.
What happens when my plan expires?
If you have set your billing for auto-renew, nothing will happen, we will bill your card and your services will continue uninterrupted. If your card expired or you do not have auto renew, you can pay for the servies monthly on a recurring charge or yearly. If your plan expires and you are not paid in full the services will be shut off within 7 days. Your data will be sucure for 30 days.
Is there a free trial available?
Currently we don’t offer them as a standard however we made run promotional periods where a free trial is offered. We priced our packages a low as possible with the confindence you will like our services and continue to use them.
Can I upgrade my subscription later?
Yes. You can add services at anytime.
Can I cancel my subscription at any time?
Yes. You can cancel at anytime. Our billing has you paid in advanced, this means that after you cancel you will have the services until the end of that billing cycle and then they are cancelled. Sorry at this time we do not offer partial refunds.
Didn’t find the answer to your question?
Contact us for more information.